Heading overseas presents many etiquette challenges when encountering other cultures.
It is not uncommon today for businesses to have international connections. Whether you're angling for a new customer or trying to secure an important supplier, meetings with those from another country can be challenging. Stay mindful of proper etiquette at all times, because an unfortunate "faux pas" could cost you a valuable connection.
Communication
Different languages and cultural traditions can be a serious barrier to communicating clearly with international customers. Get an interpreter if you do not speak the same language as your business contact, but learn a few key phrases in the person's language so you can offer your own greetings and well wishes. Address others formally, using honorifics and last names. Never assume that it is acceptable to use first names with international customers. Research the traditional greeting for the country you are dealing with and comply, whether this requires air kisses in France or a deep bow in Japan.
Attire
Dress professionally and modestly for international meetings. Women should opt for skirts that reach at least to the knee and wear hosiery. Men should wear well-tailored suits. Consider accessories such as a briefcase, portfolio and even writing utensils as extensions of your attire. Accessories should look professional. Don't pull out a spiral notebook and gnawed-on pencil to take notes because this could be seen as very disrespectful. Although international flights can be grueling, you may benefit from having maintained a professional look as you travel -- you never know what powerful connections you will make with others on your flight.
Body Language
Be mindful of your body language at all times in the presence of those from other countries. Never show the soles of your feet because this is seen as very disrespectful and even offensive by some cultures. Do not cross your legs or place your hands in your lap during business meetings to avoid appearing unreceptive. Keep your hands on the table at all times to convey openness. Limit hand gestures and even head nods, and focus on speaking clearly.
Preparation
Customs and etiquette vary so drastically internationally that the most important part of preparing for a meeting abroad is researching cultural mores. Prepare an agenda for your meeting and bring translated versions of any visual aids or literature you may need, even if your host speaks your language; this is considered a professional courtesy. Keep business cards with you at all times, as well. In many countries, such as Japan, the exchange of business cards is an important ritual. Present and accept cards with both hands and never write on another's card or casually tuck it into a pocket.
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