Tumi is a luxury brand of leather bags, luggage and accessories that cater to business and casual wearers. Tumi bags are designed to exact specifications, but like all products, they are not indestructible. To repair your Tumi leather, complete a Repair Request Form with Tumi; several options are available for this based on your warranty qualification. Or repair the leather yourself using commercial leather repair kit. Does this Spark an idea?
Instructions
Tumi Repair
1. Determine the date you purchased your Tumi item as this information is used by the company to qualify your warranty eligibility. Find this date on the purchase receipt or your debit/credit card statement.
2. Pick the "Worry Free" warranty option if you purchased a Travel and Business Collections item in the last 12 months. This allows you to send the item back to Tumi for repair at the company's cost, including shipping. Select the "You're Covered for Defects" option if you have had the item for two to five years. In this option, only manufacturer defects are covered and you must pay shipping charges.
3. Select the "You're Covered for Defects" warranty option if your item is a standard Tumi product. This option covers manufacturer defects for two years after the purchase of your item.
4. Complete the "Repair Request Form" to initiate repair of your Tumi item. Alternatively, call 800-781-8864 to speak to a Tumi representative.
5. Record the shipping information provided to you by the Tumi repair form or representative. Pack your item in an appropriately sized box and ship it with insurance that covers the value of your item.
Repair it Yourself
6. Determine the severity of damage to your Tumi Leather. Finger the damage to see if it is surface level or if the leather is torn completely through.
7. Pick a leather marker that matches the color of your item to repair surface scratches. Remove the cap from the leather marker and apply to the scratched areas carefully. Blend with light strokes to the surrounding areas of the leather.
8. Use a leather adhesive for holes in the leather. Put plastic gloves on as this improves your grip on the leather. Place the Tumi item on a flat surface.
9. Apply a bead of leather adhesive to a cotton swab and then carefully spread the adhesive to one side of the tear. Quickly join the both sides of the tear, matching up the edges. Hold it steady until the glue dries. Trim any loose threads with scissors.
Tags: your item, your Tumi, Tumi item, Covered Defects, leather adhesive
